Lifetime Technical Support

EMing is a company that integrates R&D, production and sales. The customer service technicians are some of the backbones from R&D., who are skilled, and experienced professionals, we have enough strength to provide professional service. In response to the customer's own characteristics, EMing will rely on its own service team to take charge of the pre-sale, and after-sales service  of the product, so that the problems arisingfrom the client can be handled in a timely and effective manner,and the product can be safely and stably operated. Meanwhile, we can offer prenatal training and on-site guidance services, the customer's customized needs will beresponded to and realized in the first time.

The first service response time

To ensure that customers can be required to timely and effective services, we provide service hotline and email service, according to the actual situation we can provide engineers to the site with the customer's technical staff work together on a variety of emergencies. Both parties can make full use of the above mentioned means for 24 hours of uninterrupted and efficient interaction and communication with EMing's FAE, to jointly explore the problems in the use of products and the changes in new requirements, and to solve them.